Medical CRM

A Customized CRM increased productivity by 55%

CRM or Customer Relationship Management is a strategy for managing an organization’s relationships and interactions with customers and potential customers. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

Our Team succeeded to invent and implement more than 12 new modules customized to the business nature of our client including:

• Queuing
• Callbacks
• Physician Module, based on the physician NPI
• Eligibility Check
• Audit Trail
• Shipment
• Complaints
• Documenting/medical records
• Customer Service Survey
• Customized Reports
• Administration Module
• Faxes Module

• Client: DME Provider
• Date: 03-20-2017
• Team: 6 developers, 1 UI Developer, 3 QC Engineers
• Development Time: 8 months
• Technology: Entity Framework, N-Tiers, Reflection, Dynamic Document Generation Using ITextSharp, Html Agility Pack, Exchange.Web Services, Agile Project Management Tools, Automation Testing.